Konkrete Kings · Customer Support
Return Policy
Every Konkrete Kings piece is printed only after you place your order. That keeps unsold gear and designs out of landfills, and lets us make your order just for you. Because each item is made to order, please take a minute to check the size chart on the product page before you order.
Made to Order Means No Refunds or Size Exchanges
We do not offer refunds or exchanges for fit, size, color preference, or a change of mind. Sizing is not the same across every garment brand. Do not assume that a Large in one brand will fit like a Large in another.
Use the size chart shown on each product page and measure before ordering. It is the best way to make sure your gear fits the way you want it to.
Screen Colors Can Vary
We work hard to show product colors accurately, but colors can look different from one phone, tablet, monitor, or screen setting to another. Small color differences caused by screen display are not considered a defect.
When We Will Make It Right
In the rare event that your order arrives with an issue on our end, we have your back. We will review requests for:
- The wrong design was sent
- The wrong garment size was sent compared with what you ordered
- The wrong garment color was sent compared with what you ordered
- Your item arrived damaged or defective
If a replacement is approved, it will be the exact same item originally ordered. We cannot make size, color, or design changes through a replacement request.
Damage Claims: Keep the Packaging
If your package and the item inside both arrive damaged, please do not throw away the mailer, bag, or box. Take clear photos of the damaged outer packaging and the damaged item, then attach them to your Return Authorization Request Form. These photos help us get your replacement handled as quickly as possible.